ASKEDQUESTIONS
Regarding the 2025 update of facility management, please see below commonly asked questions. Thank you for patience.
May2025
Management Rights Awarded To City Venue Management (CVM).
- Selected through a competitive tender process.
- Renowned for delivering high-quality, community-focused aquatic and leisure services.
- Operates a broad network of facilities across Southeast Queensland.
- Selected through a competitive tender process.
- Renowned for delivering high-quality, community-focused aquatic and leisure services.
- Operates a broad network of facilities across Southeast Queensland.
1 July 2025 – CVM will officially take over operations from this date.
1 July 2025 – CVM will officially take over operations from this date.
Newly Managed Centres:
- Logan North Aquatic & Fitness Centre
- Beenleigh Aquatic Centre
- Bethania Aquatic Centre
- Eagleby Aquatic Centre
Already Managed by CVM:
- Logan West Aquatic & Fitness Centre
Gould Adams Aquatic Centre
Newly Managed Centres:
- Logan North Aquatic & Fitness Centre
- Beenleigh Aquatic Centre
- Bethania Aquatic Centre
- Eagleby Aquatic Centre
Already Managed by CVM:
- Logan West Aquatic & Fitness Centre
Gould Adams Aquatic Centre
Fitness&AquaticMembers
Commonly asked questions.
No – if you are happy, Logan City Council is working behind the scenes to transition all current memberships to the incoming operator. This transition should be seamless as CVM utilise the same software meaning your membership card will still be activated come 1 July. More details to come.
No – if you are happy, Logan City Council is working behind the scenes to transition all current memberships to the incoming operator. This transition should be seamless as CVM utilise the same software meaning your membership card will still be activated come 1 July. More details to come.
Yes. If you choose not to continue, you may request a refund for the remaining membership (post 30 June, 2025.)
Please send your cancellation request, prior to this date, to leisurecentres@logan.qld.gov.au.
Only available to UPFRONT payments.
Yes. If you choose not to continue, you may request a refund for the remaining membership (post 30 June, 2025.)
Please send your cancellation request, prior to this date, to leisurecentres@logan.qld.gov.au.
Only available to UPFRONT payments.
No. CVM uses the same provider, Payrix.
The only change you will notice is the naming convention on your statements.
No. CVM uses the same provider, Payrix.
The only change you will notice is the naming convention on your statements.
No. Great News! Your current fortnightly payment terms will remain unchanged. CVM are honouring your current membership terms as a reward for continuing your fitness journey with them.
No. Great News! Your current fortnightly payment terms will remain unchanged. CVM are honouring your current membership terms as a reward for continuing your fitness journey with them.
No you will only be permitted access to CVM operated facilities.
No you will only be permitted access to CVM operated facilities.
Yes – If you prefer to stay a member of Logan Leisure you can still access Mount Warren Sports & Fitness centre and Logan Metro fitness centres. We are more than excited for you to stay and will arrange for your Membership to remain active with us. Please note you will no longer have access to either Logan North Aquatic & Fitness Centre or the Beenleigh Aquatic Centre.
Please email your request to leisurecentres@logan.qld.gov.au
- Members on Platinum will be automatically dropped to a Green Membership level and priced accordingly
Yes – If you prefer to stay a member of Logan Leisure you can still access Mount Warren Sports & Fitness centre and Logan Metro fitness centres. We are more than excited for you to stay and will arrange for your Membership to remain active with us. Please note you will no longer have access to either Logan North Aquatic & Fitness Centre or the Beenleigh Aquatic Centre.
Please email your request to leisurecentres@logan.qld.gov.au
- Members on Platinum will be automatically dropped to a Green Membership level and priced accordingly
- No – if it is important for you to access the aquatic centres and aquatic fitness programs you can do so casually or join CVM.
- If you wish to keep using the services at Logan Metro or Mount Warren, we will automatically drop you down to a green membership prior to 30 June.
- Should you wish to cancel your membership advise us before June 30 by sending us an email to leisurecentres@logan.qld.gov.au
- No – if it is important for you to access the aquatic centres and aquatic fitness programs you can do so casually or join CVM.
- If you wish to keep using the services at Logan Metro or Mount Warren, we will automatically drop you down to a green membership prior to 30 June.
- Should you wish to cancel your membership advise us before June 30 by sending us an email to leisurecentres@logan.qld.gov.au
Yes, Council will transfer your pass information directly to CVM.
Yes, Council will transfer your pass information directly to CVM.
Council sets all minimum standards for operating hours that must be met by the incoming operator. If anything, you will most likely see operating hours increase as a result of this change in management.
Council sets all minimum standards for operating hours that must be met by the incoming operator. If anything, you will most likely see operating hours increase as a result of this change in management.
CVM under the contract can manage the timetable as they see best. CVM are working to retain as many fitness contractors as possible and will work to improve the timetable over time.
CVM under the contract can manage the timetable as they see best. CVM are working to retain as many fitness contractors as possible and will work to improve the timetable over time.
- Most likely yes as the business grows. CVM will publish updated timetables on their website for each location in time.
- CVM will be working hard to increase community patronage at all Logan City Council sites
- Most likely yes as the business grows. CVM will publish updated timetables on their website for each location in time.
- CVM will be working hard to increase community patronage at all Logan City Council sites
LoganSwimSchool
Commonly asked questions. Updated 29 May, 2025.
The new term will commence 14 July.
The new term will commence 14 July.
Yes.
Yes.
Prices for the new financial year will adjust slightly, however Rackley’s discounts on multi lesson and inclusion are very generous.
- 1 weekly lesson – $19 per lesson will become $21.90 per lesson
- 2 weekly lessons – $18 per lesson – will become $18.50 per lesson
- 3 weekly lessons – $17 per lesson – will become $17.16 per lesson
Prices for the new financial year will adjust slightly, however Rackley’s discounts on multi lesson and inclusion are very generous.
- 1 weekly lesson – $19 per lesson will become $21.90 per lesson
- 2 weekly lessons – $18 per lesson – will become $18.50 per lesson
- 3 weekly lessons – $17 per lesson – will become $17.16 per lesson
Private lesson pricing will have a small increase as we move into the new financial year.
Private lesson pricing will have a small increase as we move into the new financial year.
The Rackley Program is designed to operate year-round excluding the 4 days over easter and 10 days over XMAS.
The flexibility of this “perpetual program” means that families are able to decide their own terms. Students are assessed on a daily basis and move up lessons as soon as they are ready rather than at the end of the term.
The Rackley Program is designed to operate year-round excluding the 4 days over easter and 10 days over XMAS.
The flexibility of this “perpetual program” means that families are able to decide their own terms. Students are assessed on a daily basis and move up lessons as soon as they are ready rather than at the end of the term.
All credits are to be honoured – CVM will work with Council to ensure this is actioned.
All credits are to be honoured – CVM will work with Council to ensure this is actioned.
Yes – you will be required to enrol as you normally would. Our current team members will be starting this process in the coming weeks.
Yes – you will be required to enrol as you normally would. Our current team members will be starting this process in the coming weeks.
Staff from both organisations are currently working together to map the required changes. This will ensure child is placed in the appropriate level.
Staff from both organisations are currently working together to map the required changes. This will ensure child is placed in the appropriate level.
While the Laurie Lawrence program will not continue in its original form, it is very similar to CVM’s current swimming program. We are currently mapping the levels to ensure a smooth transition, so families can continue to track their progress using the same familiar structure.
While the Laurie Lawrence program will not continue in its original form, it is very similar to CVM’s current swimming program. We are currently mapping the levels to ensure a smooth transition, so families can continue to track their progress using the same familiar structure.
CVM are very excited to be offering all current teachers the opportunity to continue work as a LTS Teacher. It is possible that some staff changes will occur but rest assured you will be notified.
CVM are very excited to be offering all current teachers the opportunity to continue work as a LTS Teacher. It is possible that some staff changes will occur but rest assured you will be notified.
Ideally, you will swim same day, same time, same teacher. Every effort is being made to keep schedules consistent. Any changes will be discussed with you directly.
Ideally, you will swim same day, same time, same teacher. Every effort is being made to keep schedules consistent. Any changes will be discussed with you directly.
CVM is a leader in squad development and one of the main reasons for being awarded the operation of the Logan City Council facilities. In the interim Squad timetable will remain the same whilst CVM review the program. CVM will work to improve coaching in all levels to improve your childs swimming opportunities and skills in the water.
CVM is a leader in squad development and one of the main reasons for being awarded the operation of the Logan City Council facilities. In the interim Squad timetable will remain the same whilst CVM review the program. CVM will work to improve coaching in all levels to improve your childs swimming opportunities and skills in the water.
- Same software, same access: Continue managing your classes and membership as usual.
- One membership, six centres: Enjoy access to all Logan aquatic centres.
- Reciprocal access: Use other CVM facilities across Southeast Queensland.
- Program enhancements:
- Expanded Learn to Swim programs
- Enhanced Squad training
- Revitalised Health Club experience
- More group fitness, wellness programs, and community events
- Same software, same access: Continue managing your classes and membership as usual.
- One membership, six centres: Enjoy access to all Logan aquatic centres.
- Reciprocal access: Use other CVM facilities across Southeast Queensland.
- Program enhancements:
- Expanded Learn to Swim programs
- Enhanced Squad training
- Revitalised Health Club experience
- More group fitness, wellness programs, and community events
- CVM is committed to retaining and rewarding current staff.
- Opportunities to join CVM’s team will be available to all current team members.
- CVM is committed to retaining and rewarding current staff.
- Opportunities to join CVM’s team will be available to all current team members.