Last updated: 5 March 2026 

Logan Leisure Centres recognises the importance of protecting your personal information. We are committed to managing personal information in accordance with the Information Privacy Act 2009 (Qld) (IP Act).

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you interact with our website, facilities and services.

Quick Summary

– When you use our website, we may collect limited technical information (like IP address and pages viewed) to improve the site and measure marketing.

– If you join, book, or contact us, we collect details needed to provide services (like your name and contact details).

– We use trusted providers to run key functions (membership systems, forms, email marketing, analytics and advertising). Some data may be stored or processed overseas.

– You can ask to access or correct your information, opt out of marketing at any time, and make a privacy complaint if you’re concerned.

1. About this policy and key definitions

**Personal information** means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This policy applies to:

– Visitors to the Logan Leisure Centres website; and

– Customers and community members who make enquiries, bookings, purchases, or memberships through our online services.

This policy should be read together with any specific collection notice provided at the time you submit a form, make an enquiry, complete a transaction, or sign up for communications.

2. The Information Privacy Act 2009 (Qld)

The IP Act:

– Sets out privacy principles governing how personal information is collected, stored, used and disclosed.

– Provides individuals with the right to access and request correction of their personal information; and

– Establishes how and when privacy complaints may be made.

Logan Leisure Centres maintains privacy practices and controls intended to support compliance with the IP Act.

 3. What we collect when you visit our website

When you visit our website, we may automatically collect limited information about your device and browsing activity, such as:

– IP address (which may be used to estimate location at a general level);

– Date and time of access.

– Pages viewed, links clicked, and referring websites; and

– Device/browser information (e.g., operating system, browser type).

Purpose of collection

We collect this information to:

– Monitor website performance and security.

– Understand how visitors use our website.

– Improve our content, user experience, and services; and

– Support advertising and remarketing through platforms such as Meta and Google (see Section 10).

This information typically does not identify you by name unless you choose to provide identifying information via an online form, enquiry, membership, or booking, or unless identification is required or authorised by law.

4. Information you provide to us (memberships, bookings and enquiries)

We may collect personal information when you:

– Join as a member.

– Book programs, classes, courts, facilities or events.

– Purchase goods or services.

– Subscribe to updates and promotions; or

– Contact us in person, by phone, email, or via online forms.

The type of personal information we may collect includes:

– Name;

– Phone number;

– Email address;

– Residential or postal address; and

– Transaction, booking, attendance or enquiry details relevant to the service you request.

Where a service requires additional details (for example, to administer a membership, process payments, or meet safety/operational requirements), we will collect only what is reasonably necessary and provide notice where appropriate.

How we use this information

We use personal information to:

– Process memberships, bookings, payments and transactions.

– Provide services, programs, classes or purchased goods.

– Contact you about changes, cancellations, service updates, or operational notices.

– Respond to enquiries and provide customer support; and

– Seek feedback to improve services (where appropriate).

5. Direct marketing (EDMs/SMS) and opt-out

We may send you direct marketing communications (such as emails and SMS) about programs, memberships, events, promotions, or related services if:

– You have subscribed to receive updates; or

– You have provided your contact details, and we reasonably believe you would expect to receive these communications; or

– You otherwise consented to receive marketing.

Opting out (unsubscribing)

You can opt out of marketing communications at any time by:

– Clicking the **unsubscribe** link in our emails; and/or

– Following the opt-out instructions in SMS messages (for example, replying **STOP** where available); and/or

– Contacting us via the details in Section 13.

**Important: ** Even if you opt out of marketing, we may still send essential service messages that relate to your membership, bookings, transactions, safety, or operational notices (for example, class cancellations or facility closures).

6. Children and young people

Logan Leisure Centres provides services used by children and young people.

Collection of children’s information

Where a child participates in a program, we generally collect personal information from a parent/guardian (or another authorised adult) to:

– Administer enrolments, bookings and attendance.

– Communicate about program changes and safety matters; and

– Meet duty-of-care and operational requirements.

We encourage parents/guardians to supervise children’s online interactions with our services. If you believe a child has provided personal information to us without appropriate consent, please contact us and we will take reasonable steps to address the issue.

Marketing to children

We do not knowingly direct marketing communications to children where we do not have the parent/guardian’s involvement or consent. Parents/guardians can manage communication preferences and opt out at any time (see Section 5).

7. How we disclose personal information

We may disclose personal information:

– To our employees and contractors who need it to perform their duties;

– To service providers and business partners who help us deliver services and operate our systems;

– To Logan City Council where required for operational, governance, or statutory purposes; and

– Where required or authorised by law.

We do not sell personal information.

8. Service providers and platforms we use (third-party categories)

To provide our services, we may use trusted third-party providers in categories such as:

– Membership and booking management: (e.g., PerfectGym) to manage memberships, bookings, and related account services.

– Online forms and enquiries: (e.g., Gravity Forms) to capture information submitted via website forms.

– Email marketing and communications: (e.g., Campaign Monitor) to send newsletters, updates, and marketing emails.

– SMS delivery providers: (e.g. ClickSend) to send operational notifications and marketing SMS (where applicable).

– Payment processing providers: (e.g. Payrix ) to process payments and manage transaction security (where applicable).

– Website hosting and IT support providers: to host and maintain the website and supporting systems.

– Analytics and advertising partners: (e.g., Google Analytics/Google Ads, Meta) to measure website performance and advertising effectiveness.

These providers may have access to personal information only as needed to perform services for us, and we take reasonable steps to ensure they handle information appropriately.

9. Access and correction

You may request:

– Access to personal information we hold about you; and/or

– Correction of information that is inaccurate, incomplete, out of date, or misleading.

To make a request, contact us using the details in Section 13. We may need to verify your identity before processing your request.

10. Cookies, pixels and tracking technologies (Meta and Google)

We use cookies and similar technologies to improve website functionality, analyse website usage, and deliver relevant advertising.

Cookies are small text files stored on your device. Other technologies (such as pixels and tags) help us measure site activity and advertising effectiveness.

Types of cookies/technologies we may use

Essential cookies

Required for core website functionality and security. These cannot usually be switched off in our systems.

Analytics and performance cookies

Help us understand website usage, such as:

– Pages visited and time spent;

– Navigation pathways;

– Traffic sources and performance.

Advertising and remarketing cookies

Used to:

– Show ads to people who have previously visited our website;

– Measure conversions (e.g., form submissions, enquiries);

– Improve the relevance and effectiveness of advertising.

Third-party tracking platforms

We may use:

– **Meta Pixel** (Facebook/Instagram advertising and measurement); and

– **Google Ads tags/cookies** (including remarketing and conversion tracking).

These third parties may collect information about your interaction with our website in accordance with their own privacy policies. We do not control how these third parties use your information.

More information:

– Meta Privacy Policy: https://www.facebook.com/privacy/policy 

– Google Privacy Policy: https://policies.google.com/privacy 

Managing your preferences / opting out

You can manage or disable cookies via:

– Your browser settings (delete existing cookies and block new ones); and

– Ad preferences settings on Meta and Google platforms.

Please note that blocking some cookies may affect website functionality and your experience.

Consent

By using this website, you consent to the use of cookies and tracking technologies as described in this policy unless you adjust your browser/device settings or use available opt-out controls to disable cookies.

11. Overseas storage and processing

Some third-party service providers we use (for example, website hosting, analytics, advertising, and communications tools) may store or process information on servers located outside Australia.

We take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with the IP Act. However, we cannot guarantee that unauthorised use or disclosure will not occur outside our direct control.

12. Data quality, security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Measures may include administrative, physical and technical controls such as access restrictions, staff training, secure systems and vendor assurance processes.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law, recordkeeping obligations, or legitimate operational needs. When information is no longer required, we take reasonable steps to de-identify or securely dispose of it.

13. Contact us (privacy enquiries, access, correction)

For privacy enquiries, access/correction requests, or to update your preferences, contact:

Email: LeisureCentres@logan.qld.gov.au 

(If you prefer post or phone, please use the contact details listed on our website.)

14. Privacy complaints

If you believe your privacy has been breached or you have concerns about how we have handled your personal information, you may lodge a privacy complaint with us.

We will acknowledge your complaint and investigate it in accordance with the IP Act and our internal processes. We may contact you to request further information to help us respond.

If you are not satisfied with our response, you may be able to escalate the matter to the relevant Queensland oversight body (details available online).

15. Links to other websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any external sites you visit.

16. Disclaimer

This website provides general information only. While reasonable care is taken to ensure content is accurate and current, Logan Leisure Centres does not guarantee that:

– Information is complete, accurate, or up to date; or

– The website is free from errors, defects, or malicious code.

To the extent permitted by law, Logan Leisure Centres is not responsible for loss or damage arising from the use of this website or any linked external websites. Links do not constitute endorsement of external sites, their operators, or their content.

 17. Copyright

Unless otherwise stated, all content on this website is owned or licensed by Logan Leisure Centres. Except as permitted under the Copyright Act 1968 (Cth), reproduction or adaptation of website content is prohibited without prior written consent.

18. Accessibility

Logan Leisure Centres is committed to providing website content that is accessible and inclusive. Due to the variety of devices, browsers and assistive technologies, some content may not be fully accessible at all times.

If you experience difficulty accessing information or require content in an alternative format, please contact us using the details provided on our website.

19. Updates to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when changes were made. We encourage you to review this policy periodically.